1 reviews | Active since Sept 2011
Defective product and no feedback yet
I am a fan of Nivea products and use several different products on a daily basis.I purchased 4x Nivea Body Cream Rich Nourishing 400ml tubs. I opened one tub and the product doesn't have a smell at all. I know the distinct Nivea smell, but this does not have a scent at all! The tub is within the expiry date ( Exp 02/2016), which makes me think that this product is defective. I'm afraid that i might run into the same problem with the other 3 tubs that i purchased. I sent an email to the Nivea customer services last week, and have not yet received an email, even if it's just to acknowledge my email. I'm disappointed in the service as I would have hoped that someone would have contacted me or at least responded to my email advising on what my options are by now.
Thank you for your post to the Hello Peter web-site. Our Consumer Affairs department sent you an e-mail in response to your web-site enquiry, at 2.34 pm on the 18th August. (Your e-mail was received by us at 2.20pm on the 18th). The e-mail address was the same as you have advised in this communication. Please could you check your in-box and also your Spam box in case it is in this folder. Alternatively, please could you provide us with another e-mail address, to which the e-mail can be re-sent.
The Nivea Digital Team
Thank you for your post to the Hello Peter web-site. Our Consumer Affairs department sent you an e-mail in response to your web-site enquiry, at 2.34 pm on the 18th August. (Your e-mail was received by us at 2.20pm on the 18th). The e-mail address was the same as you have advised in this communication. Please could you check your in-box and also your Spam box in case it is in this folder. Alternatively, please could you provide us with another e-mail address, to which the e-mail can be re-sent.
The Nivea Digital Team