Poor pathetic service and plain ignorance

On 30 September I purchased a second hand Fiat Qubo from Worcester Nissan. We test drove and assessed the car on Sunday the 26th of September and told the sales consultant Gustav that the vehicle has a noise in the engine that sounded like a metal clang followed by what I tough was the drive belts.

His words where that they would sort this out. Worcester Nissan delivered the car to my spouse at her place of employment. At this stage the noise was still there although a little more subdued.

As time progressed this noise became louder on every start up. We also noticed that the vehicles electric window winding switch on the drivers side door was broken and that the vehicles front brakes where almost metal on metal.

As the brakes are a safety issue I had them replaced and the discs skimmed at my cost. I ordered the electric window winding button and paid for it out of my pocket.

Worcester Nissan eventually agreed to collect the car, after I laid a formal complaint with the MIO SA (motor industry ombud of South Africa) and attend to the noise.

They reported back saying it was the starter motor and replaced it with a USED starter motor, which was even more noisy than the original one.

I sent the dealer principal Christoff Vlok a video recording with sound clip of the vehicle being started with the noise now being even worse.

He agreed to once more collect the vehicle and have it sorted, whilst all the while asking us to rather cancel the transaction and he would refund us the full amount paid including the costs I have already incurred.

This is not an option as my spouse loves the car and it is in an extremely good condition for its age and mileage.

They agreed to send the vehicle to the FIAT agents being William Simpson Fiat on 5 November to have the issue assessed and reported back on.

I personally called William Simpson on the morning of the 5 November and spoke with the service manager Leon, he could not find any booking that was made for this vehicle at his workshop.

This issue has been dragging on for more than a month with us having the vehicle for maybe 3 weeks and it being with Worcester Nissan for almost two weeks with no resolve or it being fixed properly.

Christoff Vlok the dealer principal/owner of Worcester Nissan does not want/wish to resolve issue, but would rather take it back and refund, which leads me to believe that he is hiding something.

This vehicle should have gone for a multipoint inspection prior to delivery as this is an condition of the 2 year warranty which we purchased with the vehicle.

Worcester Nissan could not provide any multipoint check or evidence of it being done, after I asked them for the order made out for the check to be done and or the actual check sheet, they could not produce it.

At this stage I don't know what else I need to do to get resolve with this issue. The MIO SA have not been able to find resolve and frankly have not been of any assistance or help with this complaint.

Worcester Nissan is *********, do not have their clients best interest at heart and do not wish to find resolve, they would rather cancel and refund as not to have a "client for life"

I have not purchased one vehicle in the last 17 years, but 15 vehicle from various franchise and non franchise dealerships.

Never have I experienced such bad service and plain ignorance, and would NOT recommend Worcester Nissan and Christoff Vlok to anyone wanting to purchase a USED vehicle, irrespective of the brand.