Another spare key issue!

<p>This seems to be a common tread around here...Nissan Woodmead *****ing people over when it comes to spare keys.</p> <p> </p> <p>I bought a second hand Qashqai from them end of May 2015 and was promised a spare key, as sonn as the salesman culd find it. It is now March 2017 and I still do not have the promised spare key!</p> <p> </p> <p>I have phoned more times than I care to count - they refuse to phone me with updates and also do not understand the concept of returning phone calls. I have been to the dealership a number of times and only got excuses.</p> <p> </p> <p>Various appointments have been made, and not kept by them, to sort this out. And just nothing happened. I even had my car serviced with them (which will never happen again) so they could have it available all day to sort out the key. Nothing was done regarding the key, although arrangements were specifically made with the sales manager.</p> <p> </p> <p>I am now trying to get hold of the dealer principals details to try and resolve this...I am not holding my breath.</p>