Nissan Tokai
Unclaimed Business
|1|2 Reviews (last 12 months)|This business does not respond to reviews
Nissan Tokai
Unclaimed Business
|1
2 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
NPS Score
-100Unlikely
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|2 Reviews
Mar '26 - Sep '26
Recent reviews (2)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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Craig L
1 reviews | Active since Dec 2018
3 Sept 2026, 15:09
Brand new car - refusing to honour warranty
Bought a brand new Magnite from Nissan Tokai for my wife. Drives nicely. Even took out the extra warranty for an additional year. After a couple of months, the gear stick (it's automatic) was sticking and not wanting to move from park to drive. Took it in and they came back with "you spilled coke into the gear box and the sugar has crystalised and therefore it's not under warranty and you have to pay for it yourself. And it will cost more than 50k". They say that the gear lever area is not sealed and so liquid can get in there. This immediately brings the question to mind that it must be a really bad design if spilling a coke in the car can lead to the entire gearbox needing to be replaced. Also, my wife and I don't drink sugar (late onset diabetes and all that). We also don't drink from cans or plastic bottles either, so there is that. Lastly, a strange thing happened as we were getting the end of the procurement cycle. They offered us a better model than the one we had paid for, for no extra cost as they were wanting to get rid of the stock or something. We asked about it being a demo model, or being involved in accidents, but they said nothing wrong and just had a 100 or so kms on the clock, which was true. Looking back now, seems quite plausible they were getting rid of a car with an issue. Don't buy from these guys. The warranty is worthless, even on a brand new car having taken the extension. You will be out of pocket, and *****ed over. Please heed my warning. If you want a Nissan, get it from a different branch. And good luck
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Craig L
1 reviews | Active since Dec 2018
3 Sept 2026, 15:09
Brand new car - refusing to honour warranty
Bought a brand new Magnite from Nissan Tokai for my wife. Drives nicely. Even took out the extra warranty for an additional year. After a couple of months, the gear stick (it's automatic) was sticking and not wanting to move from park to drive. Took it in and they came back with "you spilled coke into the gear box and the sugar has crystalised and therefore it's not under warranty and you have to pay for it yourself. And it will cost more than 50k". They say that the gear lever area is not sealed and so liquid can get in there. This immediately brings the question to mind that it must be a really bad design if spilling a coke in the car can lead to the entire gearbox needing to be replaced. Also, my wife and I don't drink sugar (late onset diabetes and all that). We also don't drink from cans or plastic bottles either, so there is that. Lastly, a strange thing happened as we were getting the end of the procurement cycle. They offered us a better model than the one we had paid for, for no extra cost as they were wanting to get rid of the stock or something. We asked about it being a demo model, or being involved in accidents, but they said nothing wrong and just had a 100 or so kms on the clock, which was true. Looking back now, seems quite plausible they were getting rid of a car with an issue. Don't buy from these guys. The warranty is worthless, even on a brand new car having taken the extension. You will be out of pocket, and *****ed over. Please heed my warning. If you want a Nissan, get it from a different branch. And good luck
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Alex S
1 reviews | Active since Jan 2017
17 Mar 2026, 16:45
Nissan Tokia - NO REFUNDS FOR THEIR ORDERING ERRORS
My mechanic tells me that I need a new pump for my Nissan Xtrail 2010. I go to Nissan Tokai and I sat down with a consultant where we looked through the drawings and found the pump labelled "pump". I paid in full and waited 6 weeks for the part to arrive. When it arrived it wasn't a pump, it was a fuel level. Nissan tells me that even if the drawing was incorrectly labelled, they do not refund special order parts. I asked where it is indicated that this part is a special order item? They could not answer me. So I asked if I could be refunded and they refused. Now, I have had to get a LAWYER to get my money back. Very disappointed with Nissan!! Very bad customer service! Beware of Nissan car dealerships ordering parts on your behalf!
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Alex S
1 reviews | Active since Jan 2017
17 Mar 2026, 16:45
Nissan Tokia - NO REFUNDS FOR THEIR ORDERING ERRORS
My mechanic tells me that I need a new pump for my Nissan Xtrail 2010. I go to Nissan Tokai and I sat down with a consultant where we looked through the drawings and found the pump labelled "pump". I paid in full and waited 6 weeks for the part to arrive. When it arrived it wasn't a pump, it was a fuel level. Nissan tells me that even if the drawing was incorrectly labelled, they do not refund special order parts. I asked where it is indicated that this part is a special order item? They could not answer me. So I asked if I could be refunded and they refused. Now, I have had to get a LAWYER to get my money back. Very disappointed with Nissan!! Very bad customer service! Beware of Nissan car dealerships ordering parts on your behalf!
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