BAD SERVICE NISSAN

I lost my key of my car. I went to Nissan Springs and i got a quote. I ordered and paid on tge 7th February. I was told it would take 3 to 5 days. It has been a week without ANY feedback. I called today..16 February..the lady said she would call me back...which did not happen. When i called again at 16hoo i was advised the key was ordered Tuesday....13 February...but there was no stock..and they need to import one. This is extremly poor service!!!@@ No one bothered to pick up a phone ....what do i do.!!!!!