Pathetic experience.

I recently bought a BMW 220i at Nissan Melrose. The service has been pathetic since I got the car. Firstly, the car came with Nissan carpets, I told the sales person, (Mahlodi), that they didn't give me the right carpets for the car, and she told me that if the car does not have carpets they give out Nissan carpets on a BMW, I explained to her that the carpets do not fit, they literally sit on top of the pedals, which makes it uncomfortable to drive, but clearly, they did not care.

Secondly, I found out when I had a puncher that they did not give me a wheel set ( a rim lock nut key and spanner), when I called, I was told that a BWM 2 series does not come with those, I had to do my research to prove to them that is does. After that process, I was told to drive from Pretoria to Melrose so that they can fix that issue. I got there, they did not fix the issues, they did not replace the nuts, instead I was told to go to a BMW to replace the nuts myself. ( this was on Monday, 15/05/2023), I went to BMW, I couldnt be assisted. Now the manager is telling me that I need to buy those nuts, and they will refund me. That is the only option, If I cannot pay for myself, I will have to wait until they are ready to assist me.

I have been stuck with the car from Monday, I told them that the car is not in a safe condition to be driven, the manager (Nev he is called) even drove the car to test it, but to this day I have not been assisted. I have not been to work the whole week because the car is not safe to drive.

Today (18/05/2023) I spent the whole day on the phone with them, literally since 9am. I explained nicely that I need to travel this weekend and I need them to assist me. The last call I made to Nev was not answered.

Thirdly, (Mahlodi, the sales agent) took a wheel set that is not complete, from the other BMW on the floor and told me that the only thing missing is the lock nut key, now I realize that there is one more thing missing from that set.

The next thing I will do if I do not receive a response to this, is to report this issue to the Motor Industry Ombudsman of South Africa I have all records from the sales agent.