Poor customer service @ Gezina Nissan, the service manager ignored me

I regret the day a bought Nissan Navara @ BB Auto Gezina in May 2024. The car had a faulty screen which is used to electronics, such as navigation, radio, etc.

March 2025, the screen locked, I couldn’t see up anything, the only thing you could do is drive. I booked the car for service, the lady who helped me doesn’t even know how to start the car, how can she even understands your problem?

The car was booked in, they couldn’t fix the problem. They took out the screen & told me it will be fixed within 5 days, 12 days after I’m still waiting. No call, no update.

I went to the dealership, the lady took me to the service manager who ignored me until I left. The car is of no use to me without electronics. It is as good as an old car without even a radio.

There is no way I will keep this car, it is parked for almost 2 weeks cos it is of no use to me. Is it really difficult to exchange the screen for a new one for a car which is less than a year old? Customers are not valued at Nissan BB Auto Gezina.