Pathetic Service

The worst possible was service that i have ever received booked my vehicle in on the 2nd December only received it back on the 21st December after daily calls to the dealership and even having to do their job for them in contacting Nissan SA and finding the parts needed by the different dealerships as they cannot do it then still having to wait and pressurise them to actually go and fetch the parts needed then they don't even have the back bone to call and apologise even after complaints were lodged with Nissan Head office they just don't bother Between the Owner/Dealer Principle and the Workshop Manager i don't know witch one is more useless