Poor service Bruma Nissan

I sent my vehicle for a service. About two weeks later when opening my bonnet I saw a cable tie sticking out. I realised Bruma Nissan has broken the oil filter clamp when replacing the oil filter. I sent an image to the workshop manager. He promised to get back to me. A month later I phoned him, only to be told that I need to come in to discuss with the mechanic. My question to him was, what then, to which the response was... we will see. Also, my car has not been reset after the last service. Apart from that they wanted to charge me R3k for a back light which landed up being a faulty fuse. Very disappointed and disgusted by Bruma Nissan. Great brand poor, shoddy service.