Cash Refund with a receipt-but they wont give the money back

<p>Refund policy is really bad at Bruma,I wouldnt recommend anyone purchase parts from that branch.My Fiance ordered a door for a Nissan vehicle from that branch on the 02/08/2017 and paid for it in full because they had to order it and it was done in cash.He has since been in contact with the parts manager Firoz,who advised him to come back 08/08/2017 which did not happen because my Fiance was out of town.</p> <p> </p> <p>Then yesterday he went to follow up on the refund and was told that Firoz,the manager was on leave and he would need to come back on Monday when he is back to get his money from Nissan.</p> <p>I dont understand how nobody can authorise refunds when the manager is on leave.</p> <p>And they also cannot pick up the purchase on system-really?</p> <p> </p> <p>Dodge branch indeed..</p> <p> </p> <p>Why should we fight for our own money??</p>