Pre-order wasn’t fulfilled and they still lie about why they forgot about the delivery

I pre-ordered a game from Nintendo months ago. The expectation was that it would be received on the day of launch. The company used my pre-order to send items that were missing from a previous purchase. I emailed to ask if the pre-order would still be fulfilled and they had assured me that it would all be ok. Today is the day to get the item and I have been waiting all day for the purchase to arrive. It is a highly anticipated title and low and behold Nintendo comes back to me with a half ****d excuse that the delivery address is incorrect. Can’t be because then why didn’t I get a call and how did the other orders get delivered without an issue. Checked all correspondence and the addresses are correct so this is a lie. They forgot my order and messed this entire thing up. Not even an apology or remorse. Thanks for the terrible experience and I will be using other avenues that won’t let me down like this.