Nintendo - shocking service

Never before have I experienced such pathetic service from such a prominent brand. I purchased a Nintendo Switch for my son and after 15 months the unit became faulty. Knowing the unit was out of warranty I was expecting a repair cost and approached the retail outlet that I had originally purchased the unit from, Musica, Tygevalley. I left the unit with the retail outlet with the intention of them sending it away for repair. The retail outlet made contact with the supplier again and again sending email after email and after 3 weeks, the unit was collected by Nintendo. After waiting another 3 weeks we received a quotation to fix the unit which I accepted. I then received an email from the supplier stating that the unit would not be returned to the retail outlet unless I now paid in full for the repair. I objected to this stating that I wanted to ensure the unit had in fact been fixed and that I was prepared to pay the retail outlet as soon as I had verified the repair. The supplier refused point blank stating that unless I pay in full, the unit will not be released back to the retailer.

Shocking service from what I thought to be a global brand leader in gaming. NEVER again will I purchase any Nintendo items.

Now I see why PS4 and Xbox have majority market share.