Nintendo bad service

My delivery was meant to be delivered today. Skynet has been calling me today several times to confirm my address. I have been home the entire day. Their last call was confirm no delivery will take place today Friday and I must wait till Monday. This a gift meant for tomorrow Saturday. If I do not get my order today Friday, I want a full refund into my bank account. Both you and skynet have both not bothered to response to any of attempts to contact you.