Putrid Customer Service and Food

Nino’s Restaurant Umhlanga Gateway. Our team hosted a little year-end lunch at Nino’s, we prepaid for our meals etc. and we were highly dissatisfied with their services and here’s why. Load-shedding – The load-shedding schedule was posted and revised on the 14th of June 2018, at arrival we were told that it was load-shedding and they were unaware of the times due to only receiving the message a few minutes earlier but according to other stores in gateway, load-shedding had been experienced during the week of the 30th November 2018. Secondly, Suhaifa (Nino’s Employee) had assured us that there is a generator and we had nothing to worry about. Customer Service - After being **** to by the Lady about having a generator, the manager (Charles) was called to ask what was going on and whether we will be served on time due to transport arrangements for 14h00PM. He then assured us that we have nothing to worry about and he’s working on a plan. Our food came, and 15 people had experienced the following: • Vomiting after eating the chicken • Pre-boiled pasta which was cold and wet • Rubbery boiled beef patties • Chips that have been drenched in oil Now, if they were unaware of the load-shedding, why was the food pre-cooked? If the manager knew that food wasn’t going to be cooked properly and is well aware of the salmonella outbreaks happening in KZN, he should’ve surely told us to come another time or refund the money that was pre-paid to protect the image of his business and his consumers but instead he provided us with food that was distasteful and made our colleagues sick. As the good people that we are, we decided not to complain through social media networks but to rather liaise with the head office first and arrange a civilized agreement on how we will be reimbursed. In doing that the operations manager (Ruth) offered us a cup of coffee and a voucher for the food that was not touched. Angered at this response I will be contacting the ombudsmen of Nino’s, I will be demanding a refund of all 15 meals as well as a letter of apology for their disgusting customer service. If these demands are not met by the end of this month this matter will be taken up. Reasons as to why we chose this place is because they offered variety, their menu’s looked good and they were halaal, as a Muslim I am absolutely dissatisfied with their treatment.