Nino's Gateway disaster

Hellopeter MENU Nino's Gateway disaster. A review of Nino's GATEWAY by Muhammad-Yacoob A on 7 Dec 2018 Like Share Comment Report Nino's Gateway disaster. I ordered the steak and egg burger with the bar one mousse cake as dessert. The meal was paid for in advance days prior and our menu options were provided in advance.

Firstly, the service wasn't as expected. Terribly slow, managers aren't very interactive with customers and don't take the initiative to deal with issues when customers have complained. They **** about having a generator during loadshedding and the managers dont seem to communicate with each other. One manager tells us the generator would be up and running and the other says they don't have one.

In regards to the food, the pasta that i tasted was flavourless. The pasta itself tasted like it had been sitting in water before they served it. It was also cold, its understandable that during loadshedding you don't have electricity but as a restaurant in a frequented shopping mall like Gateway they should take necessary precautions. The only thing hot was the gravy like sauce on the top of the pasta which wasn't very appetizing and the chicken in it was rubbery.

The burger was an absolute failure. The bun was stale, it crumbled at the touch. The steak fillet was so flavourless it was like eating a piece of cardboard. The steak was also way over cooked and the staff did not ask us how we wanted our steak prepared prior.

The burger was cold and so was the egg on the inside. The egg itself was oily and rubbery. It all tasted like it was prepared hours in advance and was left aside. The chips were revolting.

This was after the manager assured us that our burgers would be fine because they were using gas appliances for it, but alas it was disgusting. The chips tasted like they were fried in old oil and had an over powering oily taste and smell and was soaked in oil. The dessert was mediocre. The juices in the larger jugs were really un appetizing. The combinations just don't work. They're just a disaster. After sending multiple reviews about the foods to their head office, their reply was absolutely pathetic and they don't take responsibility for their less than mediocre service and their practically inedible food. Barely any food was finished.

Nino's management refused to reimburse the entire meal and justified this by saying " sorry, the food was eaten" If there was a zero star, thats what they would get.