Lack of Customer Service

My recent visit to Nino's at the Moses Mabida Stadium in Durban has left a very lasting impression on myself and my husband - however far from a pleasant experience. <br> <br> We arrived around 18h45 for dinner & were told to take a seat anywhere - we sat for 15 minutes when I approached a gentleman who was the manager & informed him we had not had any service since we arrived - without an apology he promptly sent a waiter to our table who apologised and took our order. <br> We then waited 45minutes for our food which we were informed would take 20minutes - when the food arrived the spinach was dried and crusted on the top so it was clear it was standing for a while. My husband informed the waiter he tasted sand in the vergetables which he ahd with his steak - we recieved no apology & it was still put in our take away box with our leftovers. Dessert came promptly however the peppermint tart cake was stale and the cheesecake was so stale you smelt the cream was bad & it tasted quite vile - again we mentioned this but we recieved no apology and not once did a manager come to our table either to check on us or ask about the food even after complaining at the beginning that we had waited.