1 reviews | Active since Dec 2018
I have never in my years of having takeout had such disgusting service and horrible pethic experience on the 24th /11/18 I've been to Nino's GATEWAY and the lovely waiter assisted me and I had awesome service I was advised accordingly and decided to go back this past week 1st/12/18 and to my disgust I had a waitress who was new and didn't know things however we proceeded with ordering we had noticed that the menu has been changed and the manager to escorted us to our seat had said that they no longer serve pork all well and good we still was happy we order our meal ,my dad had asked the waitress how many slices of toast comes with the breakfast as he wanted to order more but the waitress said no u get two slices just like the menu states which states"2rashers of bacon (hallal restaurant) 2slice of toast and 2eggs " we ordered our meal as we waiting my fiance had asked the waitress for the price of onion rings and calamari ,she goes off and says onion rings are R15 and calamari R35 all well and good ordered them as well ,I order a chicken alfredo pasta with macorini as we waiting for our order few mins later out good arrives and to our amazement the breakfast has a small piece of Macon ,one scrambled egg and one slice of toast cut in half made it look like 2 ,my pasta arrives and I get spaghetti and pizza comes with out the add on pam****an or chilli I had called questioned the waitress she had a disgusting attitude and then we said yo her we would pay for the coffee and chips we had and we aren't happy with our food as this isn't what the menu states and we've been here before and this isn't what we get the waitress says she was on time and we have to pay for the food we asked for the manager , manager comes sorry you have to pay for the food cuz it was on time,my dad argued the point that what we've seen on the menu isn't wat we got he says he can't change the whole menu just for one item as it's the festive season and what is in the menu isn't exactly what you get as it's just and adverti*****t (clearly he does not know what the rules of advertising is as a consumer I have a right to get wat you the service provider advertised) any way he changed my pasta and brought chilli but no parmeasan as they out of stock then our onion rings and calamari onion rings came and both manager and waitress said we will bring the calamari only to find mind later they don't serve calamari (how on Earth the got the price is beyond me) the last straw was that we had chipped bowls and chipped glasses which we where given to drink from at any given moment we could of ingested the glass fragments and when should to the waitress she says sorry and she says she only gets wat the kitchen gives her we asked isn't it her responsibility to check before she serves but no she says sorry we had asked if we had ingested glass all u can say is sorry we died she laughed . I HAVE BEEN SO DISGUSTED BEFORE WITH SUCH SERVICE INCOMPETENCY AND MANAGEMENT SO DISGUSTFUL I WILL NEVER GO BACK YO NINOS GATEWAY NOR REFER ANY ONE TO THE STORE I USED TO ENJOY NINOS NOW NEVER AGAIN ???
80 total reviews on Hellopeter
Is this your business?
Claim your profile to reply to reviews and build trust with customers.