BAD ATTITUDE

I AM A REGULAR CUSTOMER AT NINO'S, I WAS NOT VERY IMPRESSED WITH MY LAST VISIT TO THEM, MY MOM WAITED FOR OVER 25 MIN TO GET CLARITY OF THE GROUPON SPECIAL AS THE STAFF WAS NOT AWARE OF THE SPECIAL, WHEN MY MOM TRIED TO EXPLAIN THIS TO THE MANAGER HE SUGGESTED FOR HER TO TAKE A SEAT SHE WILL BE ATTENDED TO, THE MANAGER WAS NOT FREINDLY AT ALL, FURTHER MORE THE MEALS WAS REQUESTED WELL DONE, WHEN WE GOT IT WAS RARE DONE, THIS IS OVER AND ABOVE WAITING 25 MINUTES FINALLY GETTING MY MEAL ORDER TAKEN. I AM TOTALLY APPLAUD BY THE MANAGER'S ATTITUDE, I WILL APPRECAITE THAT HEAD OFFICE CALLS ME AND NOT THE STORE MANAGER