AWFUL SERVICE / DISAPPOINTMENT WITH MEALS

We went to the Nino's at Gateway for dinner - 11 guests. I had purchased Groupon vouchers for our meals - a choice of mains & dessert per person. 4 vouchers with 2 guests per voucher. It covered 8 guests meals. The other 3 guests ordered from the normal menu. The options from the vouchers were amazing but the service was awful. Firstly, the meals took forever to come to us. Despite requesting certain guest's meals first as they had a flight to catch, the order of the meals were mixed up. The food that arrived was extremely cold. Although the meals were well portioned and flavourful, due to the temperature of the meals, it was not worth it. Our waitress did not bother to take our drinks orders until we asked her if we could order drinks. Once were done with our meals, we had to ask for dessert as she could not be interested. She did not check up on us during the course of our meal. We spoke to the manager & all he said was that he was sorry. He showed no compassion and even when we exited, he did not bother to apologise. Despite the vouchers, we still ordered starters & 3 other meals & drinks. I wonder if this poor treatment was because we used Groupon voucher?