Ninja blender - customer service

Hi have purchased a product From Ninja blender South Africa. Shortly after before the year warrenty was reached the blender broke. I have contacted Ninja South africa several times and no response. I then contacted Ninja international for assistance on the 18the of February. They have responded but it has been weeks for the complaint escalation to reach any verdict or feedback on the status of the issue.

As a chef I had advised this product to many other but have retracted this statement since then as the product braking so quickly was not a major issue. The customer care personele has been friendly but not been sufficient in communicating any progress.