Unprofessional communication and opaque administration

I transferred money into an investment, and they confirmed they had the money on the 25th of October but only credited my account on the 13th of November.

I queried what happened to the money in the interim and got no response.

I queried it again on November 17th, providing both their confirmation and the confirmed SWIFT payment. To date, no response has been received despite an auto-reply promising a 24—48-hour response.

Looking at their responses on this forum, they seem only able to post standard replies, and they seem to lack competent people to address queries professionally.

It is deeply worrying that their admin systems cannot account for money, and they don't have the people to address queries.

For information, the Financial Services Ombuds (https://www.faisombud.co.za/) says they have six weeks to respond to a query, and then it can be escalated to them within six months of the issue.