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mC
michael C

1 reviews | Active since Jan 2017

13 Aug 2024, 10:38

'There is no one we hate more than our own customers!'

Absolutely awful customer experience! I tried to login to my account (which I have had for more than 6 months) to view my investments , but couldn't gain access to the site. I called the call centre and told them that I thought their system was not working. They called me a **** and told me someone would call me back in 5 minutes to fix it. No one called me until the next day! Then after another hour on the phone (3 hours in total now) they admitted that it was their fault. I cannot get any compensation for their ****** et al abuse, because ninety one ( the ANC of fund management) does not give compensation....I can see why, they wouldn't have any money left if they did! One of the worst customer experiences I have ever had...and it hasn't even been resolved yet....!

0
Replies (6)
Ninety One
Ninety One's reply13 Aug 2024, 12:15
Official
Dear Mr Cohen 

We sincerely apologize for the service experience you’ve had. We understand your frustration and are actively working to resolve the issue as quickly as possible. Thank you for bringing this to our attention. We appreciate your patience and understanding.

A dedicated online specialist will call you to ensure this matter is resolved satisfactory. 

If you have any queries please do not hesitate to contact us on ***

Regards
Ninety One

mC
michael C's update14 Aug 2024, 10:43
Reviewer Update
Yesterday Phulani (a team leader) said he would call me back after lunch. I never received a call. I find it alarming that ninety one does not have a functioning website. Also their lack of concern for their customers make the ANC look competent. As ninety one seem unwilling to speak to me, I have contacted my lawyers....class action suit imminent for the ******, customer hating ninety one. Look forward to seeing you in court , you filthy ******* ******s!
mC
michael C's update14 Aug 2024, 13:02
Reviewer Update
Another hour talk to Kulani on the phone. Zero progress again. It does upset me that I am being blamed for the problem which id clearly on ninety one's side. I am now exhausted and will probably take my own life. Many thanks for trying to assist, Kulani. Maybe we will meet in happier circumstances, in the next life....
mC
michael C's update15 Aug 2024, 09:59
Reviewer Update
Ninety one 'sincerely apologize' for the poor service I received, but won't do anything to sort it out. No one has called me since yesterday when Kulani did nothing to assist me....just tried to blame me or my computer for the problem! It is true what they say....Ninety one is THE WORST FUND MANAGEMENT COMPANY IN THE WORLD!
mC
michael C's update16 Aug 2024, 13:08
Reviewer Update
So today I spoke to Kulani again for more than an hour! He just kept asking me to do the same thing again and again...with the same result...no progress after more than a full working day spent on the phone to ninety one! Kulani seems like a nice guy, but he just doesn't have the IT skills to assist me. Then he dropped the call and told me we would speak again on Monday! This afternoon I am going to the doctor , because of the abuse that I have received from 91. THE ONLY INVESTMENT COMPANY THAT DOESN'T HAVE A WORKING WEBSITE! I am embarrassed to have invested money in a company that shows a complete lack of respect for their clients and is racially abusive towards them. How do you sleep at night?
Ninety One
Ninety One's reply21 Aug 2024, 12:25
Official
Dear Mr. Cohen,

We are pleased to confirm that one of our specialists has assisted you, and you were successfully able to log in.

Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused.

If you have any further queries, please do not hesitate to contact us at ***.

Regards,
Ninety One