ES
Eesha S$$
1 reviews | Active since Aug 2024
26 Aug 2024, 21:01
Terrible Ninety One investment company
Ninety One investment.My income for August has not been paid which happens on the 25th of each month,no communication from your side.I phoned customer service early this morning.Then I was told the money will be paid today and I will receive an email.It is 20:59.NO INCOME HAS BEEN PAID TO ME.MY DEBIT ORDER HAVE NOT BEEN PAID!!! VERY DISAPPOINTED IN THIS COMPANY
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Replies (3)0
Replies (3)
Ninety One's replyOfficial
27 Aug 2024, 10:35Dear E Strys
We wish to inform you that one of the top banking institutions experienced critical functionality failures on Friday, 23 August 2024. Unfortunately, this has affected our income payment file submitted on the same day.
We are in direct contact with the bank and are working to process the payment today.
We sincerely apologize for any inconvenience this may have caused and assure you that we are working diligently to resolve this issue.
Regards,
Ninety One
We wish to inform you that one of the top banking institutions experienced critical functionality failures on Friday, 23 August 2024. Unfortunately, this has affected our income payment file submitted on the same day.
We are in direct contact with the bank and are working to process the payment today.
We sincerely apologize for any inconvenience this may have caused and assure you that we are working diligently to resolve this issue.
Regards,
Ninety One
Ninety One's reply27 Aug 2024, 10:35
Official
Dear E Strys
We wish to inform you that one of the top banking institutions experienced critical functionality failures on Friday, 23 August 2024. Unfortunately, this has affected our income payment file submitted on the same day.
We are in direct contact with the bank and are working to process the payment today.
We sincerely apologize for any inconvenience this may have caused and assure you that we are working diligently to resolve this issue.
Regards,
Ninety One
We wish to inform you that one of the top banking institutions experienced critical functionality failures on Friday, 23 August 2024. Unfortunately, this has affected our income payment file submitted on the same day.
We are in direct contact with the bank and are working to process the payment today.
We sincerely apologize for any inconvenience this may have caused and assure you that we are working diligently to resolve this issue.
Regards,
Ninety One
ES
Eesha S$$'s updateReviewer Update
27 Aug 2024, 12:19I hope my two debit order fees will be taken care of by Ninety One as the call centre agent said that my name will go on a list.I wish the First Lady I spoke to would have given my more important info yesterday morning,then I would have not placed the review.Thank you Melissa for giving me detailed information regarding the payment.Thank also to the guy I spoken after Mellissa, because the documents I requested didn’t come through.Thank u to u two.I am still waiting on my payment.I hope it’s today still
ES
Eesha S$$'s update27 Aug 2024, 12:19
Reviewer Update
I hope my two debit order fees will be taken care of by Ninety One as the call centre agent said that my name will go on a list.I wish the First Lady I spoke to would have given my more important info yesterday morning,then I would have not placed the review.Thank you Melissa for giving me detailed information regarding the payment.Thank also to the guy I spoken after Mellissa, because the documents I requested didn’t come through.Thank u to u two.I am still waiting on my payment.I hope it’s today still
ES
Eesha S$$'s updateReviewer Update
27 Aug 2024, 13:29Payment received 10 minutes ago.IThank you, just hope I will receive an email regarding my debited order fees .
ES
Eesha S$$'s update27 Aug 2024, 13:29
Reviewer Update
Payment received 10 minutes ago.IThank you, just hope I will receive an email regarding my debited order fees .