L
Lynn
1 reviews | Active since Mar 2024
29 Sept 2025, 08:42
Something needs to change
Dear Ninety One. How long does it take to resolve a tax directive issue with SARS? It's been over 2 months now, I keep getting told 'not resolved', 'we are working on it'. Will you pay my penalties if you don't resolve it by the cut-off for processing my tax return, because this issue is preventing me from submitting my tax return. Call Centre agents are very friendly, but I need the issue resolved, please. I'm begging you.
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Ninety One's replyOfficial
29 Sept 2025, 09:11Dear Lynn,
Thank you for your patience. We are aware of the issue you have raised and can confirm that your case has been logged with SARS.
SARS has acknowledged an error on their side and has escalated the matter to their technical team for further investigation. We are in active contact with them and are expecting urgent feedback on all the exception cases we’ve logged, including yours. Please note that this is not the standard turnaround time, but rather an exceptional issue.
We sincerely apologise for the frustration this has caused and greatly appreciate your understanding. Our team will be in contact with you shortly to provide further updates.
Kind regards
Ninety One
Thank you for your patience. We are aware of the issue you have raised and can confirm that your case has been logged with SARS.
SARS has acknowledged an error on their side and has escalated the matter to their technical team for further investigation. We are in active contact with them and are expecting urgent feedback on all the exception cases we’ve logged, including yours. Please note that this is not the standard turnaround time, but rather an exceptional issue.
We sincerely apologise for the frustration this has caused and greatly appreciate your understanding. Our team will be in contact with you shortly to provide further updates.
Kind regards
Ninety One
Ninety One's reply29 Sept 2025, 09:11
Official
Dear Lynn,
Thank you for your patience. We are aware of the issue you have raised and can confirm that your case has been logged with SARS.
SARS has acknowledged an error on their side and has escalated the matter to their technical team for further investigation. We are in active contact with them and are expecting urgent feedback on all the exception cases we’ve logged, including yours. Please note that this is not the standard turnaround time, but rather an exceptional issue.
We sincerely apologise for the frustration this has caused and greatly appreciate your understanding. Our team will be in contact with you shortly to provide further updates.
Kind regards
Ninety One
Thank you for your patience. We are aware of the issue you have raised and can confirm that your case has been logged with SARS.
SARS has acknowledged an error on their side and has escalated the matter to their technical team for further investigation. We are in active contact with them and are expecting urgent feedback on all the exception cases we’ve logged, including yours. Please note that this is not the standard turnaround time, but rather an exceptional issue.
We sincerely apologise for the frustration this has caused and greatly appreciate your understanding. Our team will be in contact with you shortly to provide further updates.
Kind regards
Ninety One