KS
Kim S
1 reviews | Active since Oct 2019
13 Dec 2022, 12:25
Slow slow slow service.
overall a great investment company, however the service is so extremely slow, its devastating if you need to transact urgently. i wish they would fix this customer services and be a higher class of company one would expect with such big financial numbers
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Replies (3)0
Replies (3)
Ninety One's replyOfficial
13 Dec 2022, 13:09Dear Kim
Thank you for your service review. We regret that our servicing was not timeous as you had expected. Unfortunately with change of sensitive details on record the process may require additional steps to be taken. We take all comments and complaints seriously and will work on improving your service experience. One of our consultants will be in contact with you shortly in order to attend to any matters that may still be outstanding.Regards
Ninety One
Thank you for your service review. We regret that our servicing was not timeous as you had expected. Unfortunately with change of sensitive details on record the process may require additional steps to be taken. We take all comments and complaints seriously and will work on improving your service experience. One of our consultants will be in contact with you shortly in order to attend to any matters that may still be outstanding.Regards
Ninety One
Ninety One's reply13 Dec 2022, 13:09
Official
Dear Kim
Thank you for your service review. We regret that our servicing was not timeous as you had expected. Unfortunately with change of sensitive details on record the process may require additional steps to be taken. We take all comments and complaints seriously and will work on improving your service experience. One of our consultants will be in contact with you shortly in order to attend to any matters that may still be outstanding.Regards
Ninety One
Thank you for your service review. We regret that our servicing was not timeous as you had expected. Unfortunately with change of sensitive details on record the process may require additional steps to be taken. We take all comments and complaints seriously and will work on improving your service experience. One of our consultants will be in contact with you shortly in order to attend to any matters that may still be outstanding.Regards
Ninety One
KS
Kim S's updateReviewer Update
13 Dec 2022, 15:00Fantastic response, all solved, thank you. if i find out how to change this to 5 star i will.
KS
Kim S's update13 Dec 2022, 15:00
Reviewer Update
Fantastic response, all solved, thank you. if i find out how to change this to 5 star i will.
Ninety One's replyOfficial
13 Dec 2022, 16:28Dear Kim, thank you for the positive feedback. We are pleased that all outstanding matters were resolved. Please do not hesitate to contact us on *** should you require any further assistance.
Ninety One's reply13 Dec 2022, 16:28
Official
Dear Kim, thank you for the positive feedback. We are pleased that all outstanding matters were resolved. Please do not hesitate to contact us on *** should you require any further assistance.