SETTLEMENT OF LATE ESTATE -- NO CUSTOMER SERVICE FROM NINETY-ONE

My wife passed away on 25 Aug '20 (YES, 2 years ago yesterday) and her estate has not been resolved yet. The fact that the executors of the estate (VZF - https://thecoregroup.associates/vzfauditors/) is also largely in competent is one side of it, but the other side is Ninety-One. My wife had a very simple Unit Trust investment with Ninety-One and the executors submitted the required documentation to have the investment paid out and closed in Dec '21 and to date it is still pending (8 month's later). According to the executors they are not getting any feedback from Ninety-One. Looking at the number of complaints on Hello Peter regarding estate settlements from Ninety-One that have issues, it is seems like there is truth behind the executors excuses. I find it baffling and utterly unprofessional that it has come to this, where I have to log a complaint on a public forum in an attempt to just get my late wife's estate resolved, when professionals like executors are appointed to deal with this and large, professional, financial institutions do not communicate or resolve matters for their clients (even if they are deceased)....