AE
Aletta E
1 reviews | Active since Nov 2025
28 Nov 2025, 16:45
Questionnaire review
we found your service to be excellent,knowledgable,friendly,patient,and satisfying. Our only complaint was that far too many questions question were asked
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Ninety One's replyOfficial
30 Nov 2025, 14:18Good day Aletta,
Thank you very much for your feedback — we truly appreciate your kind words. We are also pleased to hear that you found our service excellent, knowledgeable, friendly, patient, and satisfactory.
Regarding your concern about the number of questions asked, thank you for bringing this to our attention. Many of the questions we ask form part of our mandatory security and verification checks. These are required to ensure that we are speaking to the correct authorised individual, to protect your personal information, and to safeguard your account from any potential risks or unauthorised access.
While we understand that this can sometimes feel like too many questions, these checks are an important part of maintaining the highest level of security and compliance. That said, we will continue to review our processes to make the experience smoother and improve the process wherever possible.
Once again, thank you for your valuable feedback.
Kind regards,
Ninety One Team
Thank you very much for your feedback — we truly appreciate your kind words. We are also pleased to hear that you found our service excellent, knowledgeable, friendly, patient, and satisfactory.
Regarding your concern about the number of questions asked, thank you for bringing this to our attention. Many of the questions we ask form part of our mandatory security and verification checks. These are required to ensure that we are speaking to the correct authorised individual, to protect your personal information, and to safeguard your account from any potential risks or unauthorised access.
While we understand that this can sometimes feel like too many questions, these checks are an important part of maintaining the highest level of security and compliance. That said, we will continue to review our processes to make the experience smoother and improve the process wherever possible.
Once again, thank you for your valuable feedback.
Kind regards,
Ninety One Team
Best regards,
Ninety One's reply30 Nov 2025, 14:18
Official
Good day Aletta,
Thank you very much for your feedback — we truly appreciate your kind words. We are also pleased to hear that you found our service excellent, knowledgeable, friendly, patient, and satisfactory.
Regarding your concern about the number of questions asked, thank you for bringing this to our attention. Many of the questions we ask form part of our mandatory security and verification checks. These are required to ensure that we are speaking to the correct authorised individual, to protect your personal information, and to safeguard your account from any potential risks or unauthorised access.
While we understand that this can sometimes feel like too many questions, these checks are an important part of maintaining the highest level of security and compliance. That said, we will continue to review our processes to make the experience smoother and improve the process wherever possible.
Once again, thank you for your valuable feedback.
Kind regards,
Ninety One Team
Thank you very much for your feedback — we truly appreciate your kind words. We are also pleased to hear that you found our service excellent, knowledgeable, friendly, patient, and satisfactory.
Regarding your concern about the number of questions asked, thank you for bringing this to our attention. Many of the questions we ask form part of our mandatory security and verification checks. These are required to ensure that we are speaking to the correct authorised individual, to protect your personal information, and to safeguard your account from any potential risks or unauthorised access.
While we understand that this can sometimes feel like too many questions, these checks are an important part of maintaining the highest level of security and compliance. That said, we will continue to review our processes to make the experience smoother and improve the process wherever possible.
Once again, thank you for your valuable feedback.
Kind regards,
Ninety One Team
Best regards,