AP
Anusha P
1 reviews | Active since Jun 2012
23 Mar 2026, 11:02
Poor service from Ninety One-
I am so disappointment with their poor services. If you call their call center - you are told queries take 24 hours to get back to you, And no managers are available to assist you. Their website is not user-friendly at all. You can only speak to a call centre person and wait 24hours cos he is in a call center and cant help immediately - Wonder if Niney One will ever get back to me coz of their rules of turnaround time is over 24hours. I am sitting with a query over 4 days and still waiting for their assistance. Please dont waste your time investing your money here. You will lose your mind
Helpful (0)
Replies (3)0
Replies (3)
Ninety One's replyOfficial
23 Mar 2026, 11:26Hi ****ha,
Thank you for bringing this to our attention, and please accept our sincere apologies for your experience.
This is not the standard of service we strive to deliver, and we appreciate the opportunity to make it right.
We will be in touch with you shortly to assist and ensure your query is resolved as quickly as possible.
Kind Regards
Ninety One Team
Thank you for bringing this to our attention, and please accept our sincere apologies for your experience.
This is not the standard of service we strive to deliver, and we appreciate the opportunity to make it right.
We will be in touch with you shortly to assist and ensure your query is resolved as quickly as possible.
Kind Regards
Ninety One Team
Ninety One's reply23 Mar 2026, 11:26
Official
Hi ****ha,
Thank you for bringing this to our attention, and please accept our sincere apologies for your experience.
This is not the standard of service we strive to deliver, and we appreciate the opportunity to make it right.
We will be in touch with you shortly to assist and ensure your query is resolved as quickly as possible.
Kind Regards
Ninety One Team
Thank you for bringing this to our attention, and please accept our sincere apologies for your experience.
This is not the standard of service we strive to deliver, and we appreciate the opportunity to make it right.
We will be in touch with you shortly to assist and ensure your query is resolved as quickly as possible.
Kind Regards
Ninety One Team
AP
Anusha P's updateReviewer Update
23 Mar 2026, 11:30I patiently wait for this - will this be within 1 hour or within 48 hours. I can't believe the servie is dropped.so badly. Manger and team leaders dont take your call.
AP
Anusha P's update23 Mar 2026, 11:30
Reviewer Update
I patiently wait for this - will this be within 1 hour or within 48 hours. I can't believe the servie is dropped.so badly. Manger and team leaders dont take your call.
Ninety One's replyOfficial
23 Mar 2026, 18:46Hi ****ha,
Thank you for taking our call earlier and for allowing us the opportunity to engage with you directly.
We appreciate the opportunity to assist and are committed to ensuring your experience with us is handled with care.
Kind Regards
Ninety One Team
Thank you for taking our call earlier and for allowing us the opportunity to engage with you directly.
We appreciate the opportunity to assist and are committed to ensuring your experience with us is handled with care.
Kind Regards
Ninety One Team
Ninety One's reply23 Mar 2026, 18:46
Official
Hi ****ha,
Thank you for taking our call earlier and for allowing us the opportunity to engage with you directly.
We appreciate the opportunity to assist and are committed to ensuring your experience with us is handled with care.
Kind Regards
Ninety One Team
Thank you for taking our call earlier and for allowing us the opportunity to engage with you directly.
We appreciate the opportunity to assist and are committed to ensuring your experience with us is handled with care.
Kind Regards
Ninety One Team