Poor Service from Day1

I should have read the reviews here on HelloPeter before transferring my Living Annuity from Allan Gray. Communication is haphazard and if you do not constantly following up with them, nothing happens. Allan Gray transferred the LA on 28th March, but to date, it is still not reflecting on 91's side. I phoned again this morning, to be told that they still are awaiting docs from AG. These were emailed by AG to 91 on the 2nd of April, but no action was taken by 91. I suppose I must be delighted with this poor service. From the "A supervisor will call you back", nothing comes. If it starts like this, I have no confidence in 91's abilities. I am regretting my decision already!