Poor Service continues at Ninety One

I'm extremely disappointed with the service I've received since transferring my Living Annuities to Ninety One. From the beginning, I've encountered nothing but poor service. I couldn't access my account for weeks and despite numerous excuses, I didn't receive any real answers. Although the first month's payment was accurate, the second month's payment was significantly reduced. When I inquired today, I was told that SARS was to blame. Wasn't Ninety One supposed to inform me that they received a tax directive from SARS and warn me about a reduction in income and what actions I should take to minimize this? My tax percentage went from 16 to 23%. As a pensioner, I rely on a stable income and I cannot recommend Ninety One to anyone looking to manage their investments. While their funds perform well, their customer care skills are severely lacking.