NL
Neville L
1 reviews | Active since Dec 2016
24 Jun 2025, 12:11
Poor Service
Despite requesting Ninety One to increase by redemption of R800 to R950 on 26 May - I was expecting the R900 this month - but alas - still the old R800. I cannot understand why they cannot act on instructions. I find the service from many companies below par and the only way to get help is to complain via Hello Peter. Very disappointing to say the least. I have not had a reply from either of my emails. The second was sent this morning and they have both bee delivered.
Helpful (0)
Replies (3)0
Replies (3)NL
Neville L's updateReviewer Update
24 Jun 2025, 12:13Sorry - the aboce should be R950.00
NL
Neville L's update24 Jun 2025, 12:13
Reviewer Update
Sorry - the aboce should be R950.00
Ninety One's replyOfficial
24 Jun 2025, 12:32Good day Neville
Thank you for bringing this matter to our attention. Please accept our apologies for the inconvenience caused.
Please rest assured that we are actively investigating the issue and will provide an update as soon as possible.
We appreciate your patience and understanding.
Regards
Ninety One
Thank you for bringing this matter to our attention. Please accept our apologies for the inconvenience caused.
Please rest assured that we are actively investigating the issue and will provide an update as soon as possible.
We appreciate your patience and understanding.
Regards
Ninety One
Ninety One's reply24 Jun 2025, 12:32
Official
Good day Neville
Thank you for bringing this matter to our attention. Please accept our apologies for the inconvenience caused.
Please rest assured that we are actively investigating the issue and will provide an update as soon as possible.
We appreciate your patience and understanding.
Regards
Ninety One
Thank you for bringing this matter to our attention. Please accept our apologies for the inconvenience caused.
Please rest assured that we are actively investigating the issue and will provide an update as soon as possible.
We appreciate your patience and understanding.
Regards
Ninety One
Ninety One's replyOfficial
26 Jun 2025, 12:47Good day Neville
We appreciate your engagement and are sorry we weren’t able to assist with this particular request at this time. As discussed, a signed instruction is a regulatory requirement in order for us to process your request, until such time as the relevant online functionality is introduced. We fully respect your decision not to move ahead with the request.
Furthermore, with the help of our Technical Team, we’ve found that the email you sent on 26 May 2025 did not reach us. It seems there was a technical issue during the email transmission, which meant it never arrived in our inbox. As a result, we were unaware of your request and therefore unable to respond at the time. As you mentioned during our call, your service provider has acknowledged the issue on their side, and we trust it will be resolved promptly.
Our website is currently undergoing enhancements to expand self-service functionality. These updates are designed to streamline processes and may soon support requests of this nature. In the meantime, we’ve shared your feedback with our IT team, as client insights are essential to shaping a more intuitive and efficient digital experience.
Should you reconsider or require further assistance, please don’t hesitate to get in touch. We remain at your service.
Kind regards
Ninety One
We appreciate your engagement and are sorry we weren’t able to assist with this particular request at this time. As discussed, a signed instruction is a regulatory requirement in order for us to process your request, until such time as the relevant online functionality is introduced. We fully respect your decision not to move ahead with the request.
Furthermore, with the help of our Technical Team, we’ve found that the email you sent on 26 May 2025 did not reach us. It seems there was a technical issue during the email transmission, which meant it never arrived in our inbox. As a result, we were unaware of your request and therefore unable to respond at the time. As you mentioned during our call, your service provider has acknowledged the issue on their side, and we trust it will be resolved promptly.
Our website is currently undergoing enhancements to expand self-service functionality. These updates are designed to streamline processes and may soon support requests of this nature. In the meantime, we’ve shared your feedback with our IT team, as client insights are essential to shaping a more intuitive and efficient digital experience.
Should you reconsider or require further assistance, please don’t hesitate to get in touch. We remain at your service.
Kind regards
Ninety One
Ninety One's reply26 Jun 2025, 12:47
Official
Good day Neville
We appreciate your engagement and are sorry we weren’t able to assist with this particular request at this time. As discussed, a signed instruction is a regulatory requirement in order for us to process your request, until such time as the relevant online functionality is introduced. We fully respect your decision not to move ahead with the request.
Furthermore, with the help of our Technical Team, we’ve found that the email you sent on 26 May 2025 did not reach us. It seems there was a technical issue during the email transmission, which meant it never arrived in our inbox. As a result, we were unaware of your request and therefore unable to respond at the time. As you mentioned during our call, your service provider has acknowledged the issue on their side, and we trust it will be resolved promptly.
Our website is currently undergoing enhancements to expand self-service functionality. These updates are designed to streamline processes and may soon support requests of this nature. In the meantime, we’ve shared your feedback with our IT team, as client insights are essential to shaping a more intuitive and efficient digital experience.
Should you reconsider or require further assistance, please don’t hesitate to get in touch. We remain at your service.
Kind regards
Ninety One
We appreciate your engagement and are sorry we weren’t able to assist with this particular request at this time. As discussed, a signed instruction is a regulatory requirement in order for us to process your request, until such time as the relevant online functionality is introduced. We fully respect your decision not to move ahead with the request.
Furthermore, with the help of our Technical Team, we’ve found that the email you sent on 26 May 2025 did not reach us. It seems there was a technical issue during the email transmission, which meant it never arrived in our inbox. As a result, we were unaware of your request and therefore unable to respond at the time. As you mentioned during our call, your service provider has acknowledged the issue on their side, and we trust it will be resolved promptly.
Our website is currently undergoing enhancements to expand self-service functionality. These updates are designed to streamline processes and may soon support requests of this nature. In the meantime, we’ve shared your feedback with our IT team, as client insights are essential to shaping a more intuitive and efficient digital experience.
Should you reconsider or require further assistance, please don’t hesitate to get in touch. We remain at your service.
Kind regards
Ninety One