Poor Internet Experiance

The Ninety One Internet login platform must be one of the worst sites I have ever encountered. In fact nonsensicle . I have tried for several weeks to login to site and despite the sight saying an OTP has been sent to my cell phone, nothing ever arrives. My wife who is trying to withdraw an amount from her investment was on the phone for at an hour and half. The ninety one lady on the line was very patient in trying to assist her but it took one heck of a time just to log into her portfolio. As soon my wife completed her run around , I tried logging into my portfolio but alas no could not login and said I should use the Recovery Code once I logged in. How in hells name can one get a recovery code if one cannot in fact login. Firsyt sign of madness and all that. Ninety One you need to jack up your IT if you are not to loose customers. It appears mere luck if the system works.