Poor Client Services at Ninety One

I have been a Life Annuity Investor with Ninety One for many years. Early February 2022 I went to Cape Town offices to enquire how I would be able to supplement this LA from any of their advisors, by transferring funds into the account. Unfortunately the blond woman that I spoke to was more interested in eating her cake than advising me and summarily told me that I would have to go to Johannesburg for such info. I could not believe my ears - you mean I would have to fly to Jhb from Cape Town to get advice? Whereupon she shook her head in the affirmative with her mouth full from a new bite of cake. I then sent an email on 16 Feb 2022 to enquire about the above. A lot of confusing replies followed during which time I was eventually advised that I have to first open a RA. I was eventually sent the application forms on 20 Feb 2022. This was duly completed and I sent proof of the lump sum payment on 23 Feb 2022. Now, the drama to transfer the RA money to my LA ensued. Eventually after a plethora of confusing emails in which I had to confirm my simply put first request a lengthy form was sent titled "Withdrawal/retirement form for retirement funds and living annuity" which I duly completed in good faith and sent back on 9 March 2022. Subsequent to this, confirmation that a 100% cash transfer is requested and proof of ID and three signatures were sent upon request. I was furthermore told that everything is secure and being transferred. I am now sent further 'outstanding requirements' - other forms (13 pages nogal!). Geeze guys, your way of treating clients stinks - right from get go to the trouble of visiting via my round trip of more than 300kms to your Cape Town office, to being constantly misunderstood on the simplest of requests to creating misleading and time consuming filling in of incorrectly sent forms! Furthermore, what is also most frustrating is that when your IP Centre sends emails its via the general comcentre address so that if rep**** to (as the norm should be) it often results in delays. Also, you have to repeat your telephonic story to each 91 advisor ad nauseum since each phone conversation is with a different person with different input!! I am now at a loss as what to do! I invested in a RA, sent two different sets of forms of which the first is said to be incorrect, the second is dubious on account of your transpired performance to date. PS - Do not try and phone me because the phone caller will be the brunt of my ire and I don't want to upset my day with your self righteous bs. Answer me on email only!