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Nolitha S

1 reviews | Active since Sept 2023

13 Mar 2024, 08:49

Poor client experience with Ninety one

I have had many horrible interactions with Ninety one. They are unreliable and unprofessional. They are not as liquid as they tell you. You need to constantly fight for them to pay you your investment and they are not as transformed as they should be given the current SA demographics. Overal, my experience with Ninety one has been one of my worse experiences with an asset manager. At least there are other strong alternatives I can turn too.

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Replies (4)
Ninety One
Ninety One's reply13 Mar 2024, 09:17
Official
Dear Nokuphila  Thank you for contacting Ninety One. We acknowledge receipt of your complaint.  Rest assured, we take your concerns seriously, and our team is currently investigating the matter to resolve it as quickly as possible. We aim to provide you with a satisfactory resolution and will keep you updated on the progress.  Thank you for bringing this to our attention and should you have any further questions or concerns, please do not hesitate to contact us on ***.

Regards
Ninety One. 

Best regards,

NS
Nolitha S's update14 Mar 2024, 07:18
Reviewer Update
Hi

Yesterday, someone from your team contacted me and informed me that they would communicate to me via email. I am still waiting for that email.

I am also in the same position as I was last week.

I regret ever being your client!
Ninety One
Ninety One's reply14 Mar 2024, 15:54
Official
Dear Nokuphila,


Thank you for reaching out to Ninety One.


Please note that your complaint has been referred to the relevant department for feedback. We will be in touch with you soon.


Regards,
Ninety One.

Best regards,

Ninety One
Ninety One's reply04 Apr 2024, 12:58
Official
 Dear Nokuphila 

Thank you for reaching out to us regarding your concern. We appreciate the opportunity to address the issue you’ve raised. 

Should you require any further assistance, please do not hesitate to reach out. Our dedicated Client Services team is available at ***/100. 

Best regards, 

 Ninety One 


Best regards,