RT
Rina T

1 reviews | Active since Nov 2023

13 Nov 2023, 14:09

Poor client communication

Since June 2023 I am battling to settle a late estate overseas investment. Initially I needed a Attorney who was the Executor of the estate. The asked documents were provided. Since then I am not making any progress. I asked the attorney again to help me. Since November numerous e mails and phone calls were made to Mr S Govender. He either dont respond or just ignore the attorney For every action the attorney make I have to pay for. So my request is to have the e mail of Mr Hendrik Du Toit to inform him of the difficulties a client experience in his company. What worries me more is all my investments are with this company.

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Replies (2)
Ninety One
Ninety One's reply13 Nov 2023, 14:40
Official
Dear Rina

Thank you, we acknowledge your service review and will be in contact with you. 
 
 Regards 
 Ninety One
Ninety One
Ninety One's reply13 Nov 2023, 15:20
Official
Dear Rina

We regret the service issue you faced. We notified you and the attorneys when we made the payment. Please also refer to your attorneys regarding the details surrounding the payment leading up to when the final payment was done . We will  be in contact to address any other questions.

 Regards 
 Ninety One