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Pieter M
1 reviews | Active since Feb 2022
19 Oct 2022, 08:50
Pension preservation fund
I have submitted my pension claim to Ninety one,and no one has called me for any feedback,it stated on the forms that i will get the payout in 10 working days,so im just waiting here for 10working days,i dnt even know how true that is because theres no customer service at all,
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Replies (2)
Ninety One's replyOfficial
19 Oct 2022, 09:59Dear Pieter
We acknowledge your service review and will be in contact with you for a resolution.
Please accept our apologies for the negative service experience.
Regards
Ninety One
We acknowledge your service review and will be in contact with you for a resolution.
Please accept our apologies for the negative service experience.
Regards
Ninety One
Ninety One's reply19 Oct 2022, 09:59
Official
Dear Pieter
We acknowledge your service review and will be in contact with you for a resolution.
Please accept our apologies for the negative service experience.
Regards
Ninety One
We acknowledge your service review and will be in contact with you for a resolution.
Please accept our apologies for the negative service experience.
Regards
Ninety One
Ninety One's replyOfficial
19 Oct 2022, 11:36Dear Mr. Pieter. Thank you for taking our call. We agree, the turnaround time on retirement withdrawals is 10 working days however this is provided there are no outstanding requirements. We received your instruction a week ago and discovered that there are outstanding requirements. You have since changed your initial instruction which we are happy to process. We will provide you with regular updates. RegardsNinety One Team.
Ninety One's reply19 Oct 2022, 11:36
Official
Dear Mr. Pieter. Thank you for taking our call. We agree, the turnaround time on retirement withdrawals is 10 working days however this is provided there are no outstanding requirements. We received your instruction a week ago and discovered that there are outstanding requirements. You have since changed your initial instruction which we are happy to process. We will provide you with regular updates. RegardsNinety One Team.