Over 1 year and still don't have investment paid out

I have been trying to get my investment out since July last year. Was told in April 2021 the tax directive request was finally sent to SARS. Kept following up as nothing and answer was always "system shows submitted on our end... no progress update". In June I phoned SARS from Canada only to be told by them they had no request for me in their system. I fed this back to Ninetyone who kept insisting THEIR sysyem showed submitted. I advised it didn't help that their system said submitted as SARS had nothing on their end. I phoned SARS again a 2nd time and they confirmed again they had never recieved any request and it would never take more than 21 days to complete once they did. I contacted Ninety One again just to be told again it showed submitted on their end ??. Long story short after emails and phone calls to them they finally asked me for permission to cancel their initial request (I don't know who with if SARS don't have anything) and resubmit. Permission granted and low and behold now mid July 2021 and still no confirmation if this has been done and received by SARS. Unacceptable and shocking customer service. ??. Note that over 100 emails and phonecalls and still no conclusion.... this is going to end up costing me more in time, phone calls and bank fees (keeping account open for them to transfer the money into) than I have in my investment!!