One bad experience should not ***** all

I was unable to submit my tax return due to an outstanding IRP5 certificate from Ninety One. I emailed client services and for 10 days i did not get a response BUT after posting a negative review on this portal i was immediately contacted and my query was successfully resolved in less than 3 hours. Thank you to the team who assisted. Considering all my interaction with Ninety One, the last query not being attended to was the only issue i have had. Telephonic support is great, statements and communication managed well. Once you have an actual contact person to deal with it is all super