NO CUSTOMER SERVICE

My wife submitted change of Banking details to Ninety One on the 1st April 2024. We phoned a number of times, to follow up, with a Standard reply "We'll get back to you". NOTHING!!!!!. Today we phoned and spoke to Christopher, who advised that "Admin" were processing the request, this is after two people phoning with Security questions that had to be answered. I advised Christopher that two months to change Banking details was not acceptable. He then put us on hold, came back after a few minutes to advise that the new details actually show on the Home page. I then asked to speak to a MANAGER Kulani NGBONI. Christopher advised that he would get Mr NGBONI to phone me within the hour (1045am) so would phone around 11.45am. It is now 16.45 and NO PHONE CALL. LUCKILY I'm with ALLAN GRAY WHO GIVE "FANTASTIC SERVICE". I have Ninety One Investments, but through ALLAN GRAY. I wouldn't trust Ninety One directly, because they can't even handle a change in Banking details. Pathetic Service.