1 reviews | Active since Sept 2021
NinetyOne : second complaint
This is a follow-up to a previous complaint I filed on this platform.
I am outraged by the blatant incompetence and unprofessionalism displayed by Ninety One. This company has proven itself unable to execute its most basic responsibilities, which has led to serious financial repercussions for me. They failed to follow my clear instructions to cancel a transfer, despite their assurance during my phone call at the end of November 2024 that the funds would not be moved.
In response to my initial complaint, Ninety One today stated via email that they would not comply with my instructions and suggested I escalate the issue to the Ombudsman.
It is clear to me that Ninety-One is incapable of meeting even the most fundamental needs of its clients.
I strongly advise others—DO NOT MAKE THE GRAVE MISTAKE of entrusting Ninety One with your funds.
Thank you for bringing this matter to our attention.
We are looking into your query and will provide an update shortly.
We appreciate your patience and understanding.
Ninety One
Thank you for bringing this matter to our attention.
We are looking into your query and will provide an update shortly.
We appreciate your patience and understanding.
Ninety One
Thank you for reaching out and sharing your concerns. We acknowledge the complexity of the matter at hand, and while the applicable legislation is clear, we believe it would not be in your best interest to discuss further details in a public forum.
To ensure a fair and constructive resolution, we will continue engaging with you and your financial advisor directly. Our team remains committed to addressing your concerns in a manner that upholds your privacy.
Should you require any further assistance, please do not hesitate to reach out to us directly at ***.
Regards
Ninety One
Thank you for reaching out and sharing your concerns. We acknowledge the complexity of the matter at hand, and while the applicable legislation is clear, we believe it would not be in your best interest to discuss further details in a public forum.
To ensure a fair and constructive resolution, we will continue engaging with you and your financial advisor directly. Our team remains committed to addressing your concerns in a manner that upholds your privacy.
Should you require any further assistance, please do not hesitate to reach out to us directly at ***.
Regards
Ninety One