ninetyone continues to disappoint

after the past 2 weeks poor service for which I wrote a Hello Peter review I thought matters will have improved but not so, disappointingly i called on the call centre (off ***) on 7/7/20 at 11h05 with a request for advice on 2 matters given the clumsy website navigation paths (a) how do i navigate the the website to institute a monthly debit order investment, and (b) how do institute an instruction for a monthly distribution of income for a fixed amount ? the agent undertook to get back to me which never occurred on the 7/7/20 i received a call on the 8th at 09h05 inquiring about a missed call picked up on the call centre records - i explained my requirement no contact made with me by close of business on the 8th Mr Hendrik du Toit your business is in trouble if you cant get the basics right i must question if my investments are being placed with the best suited mangers for my needs PS i must record my original issues for which i posted reviews were resolved by the 3/7/20