Ninety One : Poor service

Complaint: Poor Service by Ninety-One

I am writing to express my disappointment and frustration with the service I received from Ninety-One. Despite numerous attempts to cancel an instruction to transfer funds, their team has refused to accept my cancellation.

On 19 November 2024, I contacted Ninety-One to cancel the instruction to move money to another fund. I confirmed this cancellation both telephonically and via email. However, each time I followed up, I was dealt with by a different representative, and my cancellation was refused.

To my surprise, the legal department at Ninety-One is insisting that I provide a letter from my doctor stating that I was under the influence of medication when I gave the initial instruction. This is unacceptable, and I believe it's a clear indication of the company's unwillingness to resolve the issue.

In the meantime, Ninety-One has invested my money in a low-interest earning investment, which is not in line with my original intentions.

I request that Ninety-One reviews this matter urgently and takes immediate action to correct the error. I would appreciate it if you could assist me in resolving this matter.