NINETY ONE FUND MANAGERS SHOCKING SERVICE

1. On 14.02.2024 I reported the client's death to Ninety One. No response. 2. On 21.02.2024 I re-sent the request + attachments to ***. No response. 3. On 24.05.2024 I re-sent the request + attachments. No response. 4. On 21.08.2024 I re-sent the request + attachments to ***. Heinrich responded that he cannot find the a/c so I emailed him a copy of the account statement. No response. 5. On 30.10.2024 I phoned and spoke to Florah. She said she had nothing on file. I re-sent the request + attachments as per her instructions to: ***. She said she will phone back in 30 minutes to confirm receipt. She didn't phone. 6. I phoned Ninety One Deceased Estates to be told that I must phone Florah on ***. No answer at 15h30. How can they not answer their phones at 15h30? Is Florah the only person who works at NinetyOne? Is there nobody else who can answer the phone? I need this account closed and the proceeds paid to the Estate Late account AS A MATTER OF EXTREME URGENCY!!!