NINETY ONE DISGUSTING CUSTOMER ATTITUDE
Originally had a Living Life Annuity since 1998 with Investec. In 2020 they changed their name to Ninety One. For 22 years I have been able to access my Investment on a Daily Basis. Ninety One decided to "upgrade" to a NEW Website which does NOT have the previous Summary Valuation which does not allow me to Transact. They refuse to assist and instruct me to do it Manually with a Calculator. What an absolute nerve!
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Replies (2)
Ninety One's replyOfficial
02 Dec 2020, 13:44Dear Ivan
Thank you, we acknowledge your service review and will be in contact with you.
Regards
Ninety One
Thank you, we acknowledge your service review and will be in contact with you.
Regards
Ninety One
Ninety One's reply02 Dec 2020, 13:44
Official
Dear Ivan
Thank you, we acknowledge your service review and will be in contact with you.
Regards
Ninety One
Thank you, we acknowledge your service review and will be in contact with you.
Regards
Ninety One
Ninety One's replyOfficial
04 Jan 2021, 16:56Dear Ivan
The matter raised for our attention on the 2nd December 2020 has now been closed. Please let us know if you need anything else and we will be happy to assist. Our Client Services team is available on ***/100.
Regards
Ninety One
The matter raised for our attention on the 2nd December 2020 has now been closed. Please let us know if you need anything else and we will be happy to assist. Our Client Services team is available on ***/100.
Regards
Ninety One
Ninety One's reply04 Jan 2021, 16:56
Official
Dear Ivan
The matter raised for our attention on the 2nd December 2020 has now been closed. Please let us know if you need anything else and we will be happy to assist. Our Client Services team is available on ***/100.
Regards
Ninety One
The matter raised for our attention on the 2nd December 2020 has now been closed. Please let us know if you need anything else and we will be happy to assist. Our Client Services team is available on ***/100.
Regards
Ninety One