Ninety One Asset Managers are amateurs

i made a staggered investment on the 22nd and 23rd of June for the Diversified Income Fund - to be collected via direct debit against my bank account i made a website support inquiry on the 24th June as the investment did not reflect on my profile - i received what seemed like a standard webpage response i was informed on 25th after a frantic call to the call centre that their was an issue with the fund i had selected and they had to get hold of my advisor (whereas i made the investment myself online not via my advisor) . i was assured the investment would reflect on Wed 1st July no investment is reflecting as of 18h30 on the 1st July i am concerned and disappointed with Ninety One - they could have had the courteousy to call me (as do Allan Gray when i make investments) i have lost investment return during this delay the webpage for investing is clumsy and unhelpful to navigate - can someone please tell me which icon to use for monthly distribution of my investment returns ??!! i expect this investment to reflect on 2nd July and back dated to 22nd and 23rd respectively