1 reviews | Active since Mar 2015
Ninety Minus One
I am trying to transfer my 4-year-old's TFSA from Ninety One to a different service provider. When I signed up with Ninety One, I used my work email address because, at the time, I was a practicing CFP. Since then, I have left my previous position, and I have tried to do the transfer. I keep being informed by Ninety One that they can't email me to my personal email address. I called Ninety One last week and spoke to Katlego Maphutha and I did a security check and informed her what I wanted to do, and she informed me that the transfer department would assist me. Only for me to get this email from Ninety One:
From: Client Service <***> Date: Sun, Nov 3, 2024 at 11:34 PM Subject: Re: Ninety One To: *** <***>
Ninety One - Logo Client Services Ninety One - Stripe Dear Gavin
Thank you for contacting Ninety One.
Keeping your personal and investment information safe means that we follow stringent security processes.
As a result, we will not be able to reply to your email as the email address used has not been recorded on your profile. We have therefore responded to your email using the email address we have on record for you.
If you need to update the email address on record, please provide us with a signed Change of details form (available on our website at www.ninetyone.com).
Should you have a financial advisor, please contact them for further assistance. Alternatively, you may view and transact on your investment online by registering for online access at https://login.secure.ninetyone.com.
Visit our website, click on the “Register” tab, and register for online access. Once the registration is processed, you will then be able to access your investment online.
Should you have any further queries, please reply to this email or contact us on ***.
Kind regards, Melissa Hendrickse
Client Service
Ninety One
www.ninetyone.com
Please take a minute to help us improve our service. All information and opinions provided are of a general nature and are not intended to address the circumstances of any particular individual or entity. We are not acting and do not purport to act in any way as an advisor or in a fiduciary capacity. No one should act upon such information or opinion without appropriate professional advice after a thorough examination of a particular situation. We endeavour to provide accurate and timely information but we make no representation or warranty, express or imp****, with respect to the correctness, accuracy or completeness of the information and opinions. We do not undertake to update, modify or amend the information on a frequent basis or to advise any person if such information subsequently becomes inaccurate. Any representation or opinion is provided for information purposes only.
This document or any of its content may not be in whole or in part, be copied, modified, distributed, retransmitted, redistributed, or released to any third party. The user represents and warrants that it will not use or permit the use of the document or any of its content for any purpose other than authorised internal use and warrants that it will not, without the prior written consent of Ninety One, directly or indirectly redistribute, or knowingly facilitate redistribution of, all or any portion of the document.
Ninety One is a registered Financial Services Provider.
Thank you for bringing this matter to our attention. We apologize for any inconvenience this may have caused.
Please rest assured that we are actively investigating the issue and will provide an update as soon as possible.
We appreciate your patience and understanding.
Ninety One
Thank you for bringing this matter to our attention. We apologize for any inconvenience this may have caused.
Please rest assured that we are actively investigating the issue and will provide an update as soon as possible.
We appreciate your patience and understanding.
Ninety One
I'd like to express my sincere gratitude for your prompt response to my request. I'm particularly impressed with the exceptional service provided by Livhu, one of your consultants. His professionalism, expertise, and dedication have truly elevated my experience of working with Ninety One. His contributions have made the process not only efficient but also enjoyable.
I would like to extend my heartfelt thanks to Livhu once again for his outstanding work. His commitment to excellence is a testament to the high standards maintained by Ninety One.
I'd like to express my sincere gratitude for your prompt response to my request. I'm particularly impressed with the exceptional service provided by Livhu, one of your consultants. His professionalism, expertise, and dedication have truly elevated my experience of working with Ninety One. His contributions have made the process not only efficient but also enjoyable.
I would like to extend my heartfelt thanks to Livhu once again for his outstanding work. His commitment to excellence is a testament to the high standards maintained by Ninety One.
I sent this email to Ninety One and 10X yesterday and still no reply:
From: Gavin Smith <***>
Date: Tue, Nov 26, 2024 at 6:03 AM
Subject: Re: Re: Task number: *** for Re: Voluntary transfer out - Matthew Siyamthanda Gavin Smith
To: Client Service <***>
Cc: <***>, <***>, <***>, <***>, <***>, <***>, <***>, <***>
Good morning Are you the consultant who I spoke to yesterday and who promised to call me back? And who never did ? Who promised to go find out where exactly the process is but never did? Who now sent me an email with absolute no new information in and who ask if I got the request in the other email that they sent which they didn't sent.If this is you than well you are as helpful as everyone else at Ninety One which basically means not helpful at all Kagiso.Ya I got Ninety One Problems And Kagiso is now definitely one.I
have added every Ninety One email I could find on here hoping that someone can complete the simple instruction of:
- Sending me a detailed email informing me where in the process this transfer is.
- What is required to complete the transfer.
- By when will the transfer be completed.
Looking forward to see how you guys get that wrong as well.
Kind regards,
A rather frustrated and annoyed Ninety One Client .
A big thank you for the following consultants of Ninety One and 10X for the BAD service:
- Kagiso Takalo (Ninety One)
- Zoliswa Mzonyane (10X)
- Heinrich Sass (Ninety One)
- Leza van Duyn (10X)
I sent this email to Ninety One and 10X yesterday and still no reply:
From: Gavin Smith <***>
Date: Tue, Nov 26, 2024 at 6:03 AM
Subject: Re: Re: Task number: *** for Re: Voluntary transfer out - Matthew Siyamthanda Gavin Smith
To: Client Service <***>
Cc: <***>, <***>, <***>, <***>, <***>, <***>, <***>, <***>
Good morning Are you the consultant who I spoke to yesterday and who promised to call me back? And who never did ? Who promised to go find out where exactly the process is but never did? Who now sent me an email with absolute no new information in and who ask if I got the request in the other email that they sent which they didn't sent.If this is you than well you are as helpful as everyone else at Ninety One which basically means not helpful at all Kagiso.Ya I got Ninety One Problems And Kagiso is now definitely one.I
have added every Ninety One email I could find on here hoping that someone can complete the simple instruction of:
- Sending me a detailed email informing me where in the process this transfer is.
- What is required to complete the transfer.
- By when will the transfer be completed.
Looking forward to see how you guys get that wrong as well.
Kind regards,
A rather frustrated and annoyed Ninety One Client .
A big thank you for the following consultants of Ninety One and 10X for the BAD service:
- Kagiso Takalo (Ninety One)
- Zoliswa Mzonyane (10X)
- Heinrich Sass (Ninety One)
- Leza van Duyn (10X)
He called me on the 27th and after two phone calls was able to explain which documents was outstanding I proceeded to sent Heinrich the following email:
---------- Forwarded message ---------
From: Gavin Smith <***>
Date: Wed, Nov 27, 2024 at 3:11 PM
Subject: Re: Voluntary transfer out - Matthew Siyamthanda Gavin Smith
To: IP Voluntary Transfers <***>
Cc: <***>, <***>, <***>
Hi Heinrich Sass, Please find the documents attached; please go through them and let me know if you need anything else from me.
= = = = = = = = = = = = = = = = = = = = = = = == = = = = = = = = = = = = = = = = = =============== = === ===
Today is Friday the 29th and I still don't know if Heinrich received my email or not and I don't know if any documents is still outstanding.
Than you Mr Heinrich Sass.
He called me on the 27th and after two phone calls was able to explain which documents was outstanding I proceeded to sent Heinrich the following email:
---------- Forwarded message ---------
From: Gavin Smith <***>
Date: Wed, Nov 27, 2024 at 3:11 PM
Subject: Re: Voluntary transfer out - Matthew Siyamthanda Gavin Smith
To: IP Voluntary Transfers <***>
Cc: <***>, <***>, <***>
Hi Heinrich Sass, Please find the documents attached; please go through them and let me know if you need anything else from me.
= = = = = = = = = = = = = = = = = = = = = = = == = = = = = = = = = = = = = = = = = =============== = === ===
Today is Friday the 29th and I still don't know if Heinrich received my email or not and I don't know if any documents is still outstanding.
Than you Mr Heinrich Sass.