PM
Pam M
1 reviews | Active since Jul 2025
23 Aug 2025, 14:10
Need more information
Please advise what are all the responses to poor service issues exactly the same? Surely they should be personalised according to the clients concerns. I'm thinking of investing but this does not build confidence in the product 🤔
Helpful (0)
Replies (1)0
Replies (1)
Ninety One's replyOfficial
25 Aug 2025, 09:40Dear Pam
Thank you for bringing this matter to our attention. Please accept our sincere apologies for the inconvenience caused.Rest assured, we are actively investigating the issue and will provide you with an update as soon as possible. In line with the Protection of Personal Information (POPI) Act and our commitment to confidentiality, we keep our acknowledgements standardized and prefer to discuss the details of such matters directly and privately with the investor.
This ensures that more personalized responses, addressing the specifics of the complaint, remain within a secure and appropriate channel.
We sincerely appreciate your patience and understanding.
Regards
Ninety One
Thank you for bringing this matter to our attention. Please accept our sincere apologies for the inconvenience caused.Rest assured, we are actively investigating the issue and will provide you with an update as soon as possible. In line with the Protection of Personal Information (POPI) Act and our commitment to confidentiality, we keep our acknowledgements standardized and prefer to discuss the details of such matters directly and privately with the investor.
This ensures that more personalized responses, addressing the specifics of the complaint, remain within a secure and appropriate channel.
We sincerely appreciate your patience and understanding.
Regards
Ninety One
Best regards,
Ninety One's reply25 Aug 2025, 09:40
Official
Dear Pam
Thank you for bringing this matter to our attention. Please accept our sincere apologies for the inconvenience caused.Rest assured, we are actively investigating the issue and will provide you with an update as soon as possible. In line with the Protection of Personal Information (POPI) Act and our commitment to confidentiality, we keep our acknowledgements standardized and prefer to discuss the details of such matters directly and privately with the investor.
This ensures that more personalized responses, addressing the specifics of the complaint, remain within a secure and appropriate channel.
We sincerely appreciate your patience and understanding.
Regards
Ninety One
Thank you for bringing this matter to our attention. Please accept our sincere apologies for the inconvenience caused.Rest assured, we are actively investigating the issue and will provide you with an update as soon as possible. In line with the Protection of Personal Information (POPI) Act and our commitment to confidentiality, we keep our acknowledgements standardized and prefer to discuss the details of such matters directly and privately with the investor.
This ensures that more personalized responses, addressing the specifics of the complaint, remain within a secure and appropriate channel.
We sincerely appreciate your patience and understanding.
Regards
Ninety One
Best regards,