1 reviews | Active since Apr 2018
Funds taking forever to pay out
I have submitted my documentation for early withdrawal of my funds from my preservation fund. Due to being disabled. Living with muscular dystrophy is high cost. I’ve submitted my documentation on 24 November 2022. I still haven’t received my funds. I have been very ill for the past 5 weeks and I need urgent medical attention. Without the funds I can not get the help I need. Every email states that my case are with management. Ninety one has no urgency, no humanity, no credibility and no mercy. Should they have more urgency with special cases? 2 emails referred to my case as a special case. It takes longer for special cases. Disability is special and my life is depending on the funds! I have exhausted all my other savings, medical and emergency funds due to my condition
Thank you, we acknowledge your service review and will be in contact with you.
Regards
Ninety One
Thank you, we acknowledge your service review and will be in contact with you.
Regards
Ninety One
Thank you for taking my calls and responding emails sent to you.
Please note that the withdrawal received required approval from the trustees of the Fund due to the nature of the withdrawal. We can confirm that the withdrawal has been finalized as discussed.
Regards
Ninety One
Thank you for taking my calls and responding emails sent to you.
Please note that the withdrawal received required approval from the trustees of the Fund due to the nature of the withdrawal. We can confirm that the withdrawal has been finalized as discussed.
Regards
Ninety One