Failure to honor investment instruction and failure to escalate to Management

All Ninety One had to do was to split a split-able amount equally amongst 3 funds - divide 15 by 3 and get 5. I've been struggling for almost 3 months now to get this done. Numerous e-mails to ***. I have also requested comcentre staff to escalate my issue to Management, so that I can exhaust all my internal remedies and resort to the FAIS Ombud. comcentre also failed to do this, which makes Ninety One Management inaccessible and Ninety One unaccountable to clients. 3 months of promises, but no delivery. Very disappointing to make use of Ninety One and their platform.