Extremely slow and unprofessional service

I invested funds in my wife's name in Investec unit trusts. The purpose of this investment was so that if I passed on my wife would have access to funds whilst my estate was being wound up. NinetyOne took over these investments from Investec and I was not concerned. We have recently decided to withdraw funds from the investment (this after some forty years) The first obstacle was that the account was not FICA compliant (news to us) The next obstacle was that we wished to transfer the funds into my Investec account - this required a lot of forms and red tape. After about two weeks of phoning and enquiring when we could have access to OUR funds, we were advised that management were busy reviewing our request. I was advised by a consultant that it would speed things up if we requested the funds to be transferred into my wife's bank account. I have sent proof of her bank account and now await their response even though this will cost us a lot in additional bank charges.